PROTECTING YOUR PRIVACY

At MaMa Mahalo we are committed to protecting the privacy of our customers. We will not collect your personal information unless you choose to provide it to us voluntarily. ‘Personal information’ is anything that is unique to you and might include your name, delivery address, billing address, email address, telephone number.
We will not store or keep any financial information you provide.

HOW WE USE YOUR INFORMATION

To provide you with the most enhanced experience and to understand your preferences we may request information from you. All obtained information will be collected and protected in accordance with our privacy policy.

We use your information in a number of different ways including any of the below:

• To provide products and services to you;
• To communicate information regarding our products, services, promotions, events and competitions which might interest you;
• To create orders, transaction records, agreements for the sale of products, accounts, tax invoices or receipts;
• To gain an understanding of your information to improve or develop our products and services;
• To carry out administration, marketing, planning, fraud and loss prevention activities, product and service development and quality control.

CONSENT

MaMa Mahalo will never sell or provide any of your personal details to third parties (excluding partners from which you may have entered our site) without your permission.

However, in order to provide the best possible service to you, we do share your data with the following categories:

• Companies that do things to get your purchases to you such as payment service providers, warehouses, order packers and delivery companies;
• Payment services approved by you such as Stripe once chosen at checkout;
• Service providers such as marketing agencies, advertising partners and website hosts;
• Professional analytics tool providers;
• Credit and fraud prevention agencies and law enforcement so that we can prevent fraud;

Discount Codes, Sales & Promotions

All discount codes are in USD. Discount codes cannot be used in conjunction with any other offer. Please note, discount codes cannot be used to purchase gift cards.

Order Processing

Orders are processed on business days (Monday through Friday).

Customers will be provided with order numbers once orders are placed.

Fraud

MaMa Mahalo takes every measure against credit card fraud. If we suspect that a customer’s order may be fraudulent, we will contact the customer to confirm certain details. If the customer refuses to respond with the required information within 7 days, we reserve the right to cancel the order. 

Cancellation

MaMa Mahalo reserves the right to cancel any order if we are unable to provide the requested products. Customers will be immediately contacted in these cases.

MaMa Mahalo is not liable to compensate for any loss, expense or inconvenience customers may face as a result of cancellation.

Delay

During high volume sale periods there can be delays with order processing due to each product is handmade. While our team is working hard to ensure your order is processed as soon as possible please allow an additional 7 – 10 business days for this. We appreciate your patience and understanding during this time. 

Damage

MaMa Mahalo does not hold accountable for any damage that happens during shipping. 

Exchange Policy 

MaMa Mahalo does not offer an exchange policy.

Terms & Conditions 

Access to and use of the MaMa Mahalo’s website (the ‘Website’) is subject to the following terms and conditions.  By using the Website, you are agreeing to all of the terms and conditions, which we may update from time to time without notice.  You should check this page regularly and take notice of any changes made. If you do not wish to be bound by the Terms you should not access or use the Website.

Disclaimer

MaMa Mahalo has used its best endeavors to ensure all information, graphics, audio and video and other items appearing on this site (‘Content’) are correct and up-to-date at the time of publication. MaMa Mahalo does not represent or warrant the accuracy or completeness of the Content and does not remain liable for any errors, omissions or defects.

To the extent permitted by law, MaMa Mahalo and its directors, employees, agents and contractors exclude all liability for any consequential, indirect or incidental loss or for any loss of profits, income, business or goodwill, that occurs as a result of your use or access of this Website, and/or from you using or relying on the Content, whether or not it’s caused by any negligent act or oversight on our part or by MaMa Mahalo’s related corporations.

Certain laws, can imply warranties or conditions, or impose obligations on MaMa Mahalo that we exclude, restrict or modify, or that we can only exclude, restrict or modify to a limited extent. Where these laws apply, to the extent to which MaMa Mahalo is able to do so, our liability will be limited to the resupplying of the Content.

Security

MaMa Mahalo guarantee the security of using this site. Furthermore, our payment method is provided and secured by Stripe.com 

Third party sites

The MaMa Mahalo Website does not contain any hyperlinks to sites operated by third parties.